Our top priority is safety!
R&B Bounce House LLC and it's affiliates reserve the right to refuse setup or early removal at any event that has the potential to cause harm or damage to equipment, us, and/or our affiliates.
Before We Arrive...
You will receive a call/text from a R&B Bounce House representative (20-30) mins prior to arrival. Please make sure desired space for the unit is clear of any debris, sticks, rocks, power lines and animal waste to avoid delay in setting up equipment. To ensure a safe and successful fulfillment of service, a responsible party (18 or older) must be present at time of arrival, during set up and at pick up to avoid any mishaps. Rental Agreement must be completed prior to arrival.
Deposits & Cancellations:
A non-refundable deposit of $5 is required for equipment rental. Deposit will credit towards total amount due upon delivery. The deposit will not go towards future events if you choose to cancel. The deposit is to secure your booking for specified booking date and will not hold as credit for a later date. Contact Us should you have additional questions or concerns. Remaining balance for product/services will be due upon arrival. Cleaning deposit MUST be submitted with remaining balance due. Deposit will be rendered immediately after inspection of rental product at time of pick up. If you decide to cancel or reschedule your booking at any time, the $5 deposit submitted becomes null and will not go towards any future bookings. Last minute change of venue will require an additional $15 fee if not requested 24 hrs prior to scheduled event. (zip code change may affect pricing) If for ANY reason we cancel on you, a full refund of your deposit will be submitted to you same day, along with 10% off your next product and/or service rental with us.
R&B Bounce House is insured for our joint protection only. Please feel free to ask for a copy of our Certificate of Insurance if required by your Institution's policies. Copy of photo ID will be required for Equipment Rental. Online agreement available HERE. Safety and Instruction videos have been attached to Rental Agreement to assure knowledge of proper usage of rental equipment.
For the safety of equipment and personnel, R&B Bounce House LLC or it's affiliates will not setup equipment with the following conditions: rain, snow/ice, high winds, muddy conditions, or if the temperature is below 40 degrees. We recommend that you consider potential weather conditions when booking. Or consider reserving a suitable alternate indoor location for your event such as a church, gym or community center before delivery of any equipment.(Price may differ based upon zip code) No refunds will be issued in the event of any inclement weather conditions.
Should any equipment develop a problem, or does not function correctly at anytime during the rental period, or Consumer does not understand the operating instructions, Consumer agrees to immediately cease use of that equipment and call us immediately at time of incident. If error occurs at any time after setup no refunds will be rendered. We will send a team member out to assist with problem. However, we will not guarantee that a solution will be met. Any evidence of tampering with equipment will automatically be considered breach of agreement and you will be held liable for any damages that may had occur while rental equipment was in your personal possession. If for any reason issue is due to a personal error from R&B Bounce House or any of our affiliates, a partial refund may be negotiated. Please contact customer care for any questions, comments, or concerns.
We reserve the right to cancel any membership without notice if fraud is suspected. Membership is not to be shared with family and friends. You may cancel R&B membership at anytime. Penalty of self termination will result in immediate loss of all perks and bonuses. To cancel or reinstate Membership you must submit written statement of intent to cancel/reinstate to firstname.lastname@example.org. It is your responsibility to contact your banking institution to stop reoccurring payment. No refunds will be authorized under any circumstances. For all questions regarding membership tap HERE.